Shipping Policy

Thank you for shopping with Dulystore. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

We are committed to delivering your products safely, quickly, and reliably. Please review our shipping policy below for complete details.

Shipping Locations
Dulystore currently ships orders within the United States only.

Order Processing & Shipping Details:
To ensure clarity and transparency for our customers, we follow a structured processing and shipping schedule:

Order Cut-Off Time

• 5:00 PM (EST), Monday to Friday
• Orders placed after 5:00 PM (EST) will be processed on the next business day.

Order Handling Time:

• 1–3 business days (Monday to Friday)
• All orders are processed within 1–3 business days, excluding weekends and holidays.
• During peak seasons or promotional periods, processing times may be slightly extended.

Transit Time:

• 7–12 business days (Monday to Friday)

Estimated delivery times may vary depending on your location within the United States.

Total Estimated Delivery Time Based on Customer Locations:

All United States Destinations:

• Estimated delivery time: 8–15 business days

Please note:

• Delivery times are estimates and are not guaranteed.
• Delays may occur due to weather conditions, carrier issues, holidays, or high order volume.

Shipping Costs:

• We offer FREE Standard Shipping on all orders within the United States.

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email.
• You can use this tracking number to monitor your package delivery status.

If you do not receive tracking information within 5 business days, please contact our support team.

Incorrect Address Information:

Please ensure your shipping address is accurate and complete at checkout.

Dulystore is not responsible for:

• Delays caused by incorrect or incomplete addresses
• Orders delivered to incorrect addresses provided by the customer

If you notice an error in your shipping information, please contact us immediately.

Lost or Delayed Packages:

If your package is delayed beyond the estimated delivery timeframe:

• Check your tracking information
• Contact the shipping carrier

If additional assistance is needed, please contact us. We will work with the carrier to help resolve the issue.

Damaged Packages:
If your order arrives damaged:

• Take clear photos of the package and product
• Contact us within 48 hours of delivery
• Include your order number and photos in your message

We will review the issue and provide an appropriate resolution.

Split Shipments:

• Some items may ship separately depending on warehouse availability.
• If this occurs, you may receive separate tracking numbers for different shipments.

Contact Information:

If you have any questions about shipping , please contact us:

Mail: support@dulystore.com
Phone: +1 (321) 491-2316
Address: 216 WESTVILLE ST APT 2, DORCHESTER,  MA, 02122
Business Hours: Monday-Friday: 9:00 AM - 5:00 PM (EST)

We aim to respond to all inquiries within 24–48 business hours.

Contact Information:
If you have any questions about shipping, please contact us:

Store Name: Dulystore
Mail: support@dulystore.com
Phone: +1 (321) 491-2316
Address: 216 WESTVILLE ST APT 2, DORCHESTER,  MA, 02122
Business Hours: Monday-Friday: 9:00 AM - 5:00 PM (EST)

Our Commitment: 
At Dulystore, we are committed to providing reliable, transparent, and customer-focused shipping services.
Your satisfaction and trust are our highest priorities.

Thank you for shopping with Dulystore!