FAQ

Frequently Asked Questions (FAQ)

Orders & Shipping:
Q: How long does shipping take?

A: Orders are processed within 1–3 business days. Delivery usually takes 7–12 business days within the United States.

Q: Do you offer free shipping?

A: Yes, offers FREE standard shipping on all orders within the United States.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

Q: Do you ship internationally?

A: Currently, we only ship within the United States.

Payments:
Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.

Q: Is my payment information secure?

A: Yes, all payments are processed securely using SSL encryption and trusted payment providers.

Returns & Refunds:
Q: What is your return policy?

A: We offer a 30-day return policy for both defective and non-defective items.

Q: How do I return an item?

A: Please contact our support team through the Contact Us page to request a return. We will provide return instructions.

Q: When will I receive my refund?

A: Refunds are typically processed within 14 business days after approval.

Q: Do you offer exchanges?

A: We only replace items if they are defective or damaged. Otherwise, you can return the item and place a new order.

Orders & Issues:
Q: What if I receive a damaged or wrong item?

A: Please contact us within 48 hours of delivery with photos of the item, and we will work quickly to resolve the issue.

Q: Can I change or cancel my order?

A: Orders can only be changed or canceled within a short time after placing them. Please contact us immediately if you need assistance.

Contact & Support:
Q: How can I contact Dulystore?

A: You can contact us anytime through our Contact Us page for customer support and assistance.

Q: What are your support hours?

A: Our support team is available Monday – Friday, 9:00 AM – 5:00 PM (EST).

Thank you for shopping with Dulystore!